Here at Gyde Supply Co. we understand that you may need to return product for fit or functionality reasons. The reason for a return is yours and yours alone and we’ve got your back! If you purchased directly from Gyde Supply Co., you can return any product for a full refund or exchange within 30-days of the purchase by meeting these guidelines:
- PRODUCT IS UNWASHED AND UNWORN.
- PRODUCT IS UNDAMAGED OR ALTERED.
- PRODUCT TAGS ARE STILL ATTACHED WITH GARMENT HANGER.
If the return product does not meet the above guidelines, it will become subject to a 15% restocking fee or shipped back at the owner’s expense. If your Gyde Supply Co. product was purchased through a dealer, please contact that dealer directly for their specific return policy. We cannot facilitate returns without confirmation of purchase from GydeSupply.com. If you desire to return your Gyde Supply Co. merchandise, please contact one of our Customer Service Professionals @ 800.646.5916 with your confirmation number to facilitate the return.
(Continental United States Only)
- CONTACT GYDE SUPPLY CO. CUSTOMER SERVICE TO ACQUIRE A RETURN AUTHORIZATION NUMBER (RA#). ALL RETURNS MUST BE PRE-AUTHORIZED BY GYDE SUPPLY CO.
- TOLL FREE NUMBER AT 1.800.646.5916
- WRITE THE RA# ON THE RETURN MAILING ADDRESS LINE OF PACKAGE.
Ship package back to: Gyde Supply Co.
2305 Soabar Street
Greensboro, NC 27406
WE CAN PROCESS MOST RETURNS/EXCHANGES WITHIN 48 HOURS OF RECEIPT OF PRODUCT.
How do I track my purchase?
Navigate to "my account", sign-in and select my purchases. Open purchases en route to you will be displayed with a tracing number to see the delivery progress in near real-time.
How do I contact customer support?
To contact customer support regarding your in warranty or out of warranty Gyde Supply Co. product please call +1.800.646.5916 or email us at firstname.lastname@example.org
How warm can my product get?
Both coreheat7 and coreheat12 products have a tested maximum heat output of 135°F.
How long will my battery last?
coreheat7 products using a 2200MAH power cell will deliver heat for 2 hours on LEVEL 4 (100%), 3 hours on LEVEL 3 (75%), 5 hours on LEVEL 2 (50%) and up to 8 hours on LEVEL 1 (25%). coreheat7 products using a 4000MAH power cell will deliver heat for 4 hours on LEVEL 5 (100%), 6 hours on LEVEL 4 (75%), 8 hours on LEVEL 3 (50%), 10 hours on LEVEL 2 (50%) and up to 14 hours on LEVEL 1 (25%).